Nextiva offers a HIPAA-compliant solution that includes voice, fax, and video conferencing. Virtual agents are an additional HIPAA-compliant feature, rounding out a powerful telehealth solution for healthcare providers.  

How can virtual agents, powered by conversational AI and Intelligent Automation, help?

• Appointment reminders - ‘No shows’ are a real problem for healthcare providers. Minimize ‘no shows’ without diverting your staff from other duties by creating an automated reminder system. The application is easy to customize with your own special message and integrates with your appointment system.
• Call back service - Allow patients to receive a call back rather than waiting on hold to speak to someone. Patients are delighted to receive this level of service; it’s a valuable part of their customer experience.
• Multilingual Speech Recognition - Provide patients the ability to state where they would like their call to go within a menu that automatically sends a caller to a predefined destination. For example, to speak to our billing department please state billing or press one, to speak to a nurse please state nurse or press 2.

Are you ready to find out more about Nextiva's telehealth offerings?

Intelligent Virtual Agents for Customer Care Brochure